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Effective Apology Mending Fences, Building Bridges, and Restoring Trust有效的道歉补救，沟通以及信任恢复书籍详细信息
- ISBN：9781576759011
- 作者：暂无作者
- 出版社：暂无出版社
- 出版时间：2009-01
- 页数：273
- 价格：165.40
- 纸张：胶版纸
- 装帧：平装
- 开本：大32开
- 语言：未知
- 丛书：暂无丛书
- TAG：暂无
- 豆瓣评分：暂无豆瓣评分
内容简介：
Politicians apologizing, celebrities needing to apologize, and business leaders failing at the attempt fill today's headlines. In fact, we all have occasion to apologize. But we don't need more apologies, says John Kador. We need more effective ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all.
Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions--what Kador calls the Five Rs--of a wholehearted apology, one that heals and renews. Kador also offers advice on how to accept or reject an apology, ten apology dos and don'ts, and a quiz to test your Apology Quotient.
书籍目录：
Introduction Apology Is the First Resort
PART 1：PRAC I lCING APOLoGY
Chapter 1 The Age of Apology
Chapter 2 Why We Apologize and What It Accomplishes
PART 1：THE FIVE DIMENSl0NS OF EFFECTIVE APOLoGY
Chapter 3 Recognition
Chapter 4 Responsibility
Chapter 5 Remorse
Chapter 6 Restitution
Chapter 7 Repetition
PARl III：APOLOGIZE FOR RESU LT。S
Chapter 8 When，Where，an．d How to Apologize
Chapter 9 How to Accept(and Reject)an Apology
Chapter 10 Apology and Forgiveness
Chapter 11 Obstacles to Wholehearted Apology
Chapter 12 The Best Apology Possible： Ten Apology D0’S and Don’ts
Chapter 13 Talking About Apology：Frequently Asked Questions
Chapter 14 What Can I Do Now?
Five Apology Practices
Notes
Acknowledgments
Apology Examples by Category
Index
About the Author
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Progress is made one apology at a time
Politicians apologizing, celebrities needing to apologize, and business leaders failing at the attempt fill today's headlines. In fact, we all have occasion to apologize. But we don't need more apologies, says John Kador. We need more effective ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all.
Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions--what Kador calls the Five Rs--of a wholehearted apology, one that heals and renews. Kador also offers advice on how to accept or reject an apology, ten apology dos and don'ts, and a quiz to test your Apology Quotient. The willingness to apologize signals strength, character, and integrity--real leadership is impossible without it. With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make apology work in the real world.
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