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The New Gold Standard书籍详细信息
- ISBN：9780071548335
- 作者：暂无作者
- 出版社：暂无出版社
- 出版时间：2008-06-13
- 页数：284
- 价格：244.00元
- 纸张：暂无纸张
- 装帧：暂无装帧
- 开本：暂无开本
- 语言：未知
- 丛书：暂无丛书
- TAG：暂无
- 豆瓣评分：暂无豆瓣评分
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Discover the secrets of world-class leadership! . . When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. . . The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: . . Understanding the ever-evolving needs of customers. Empowering employees by treating them with the utmost respect. Anticipating customers' unexpressed needs and concerns. Developing and conducting an unsurpassed training regimen . . Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. . . The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization. .
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在线阅读地址：The New Gold Standard在线阅读
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书籍介绍
在线阅读本书
Discover the secrets of world-class leadership! . . When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. . . The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: . . Understanding the ever-evolving needs of customers. Empowering employees by treating them with the utmost respect. Anticipating customers' unexpressed needs and concerns. Developing and conducting an unsurpassed training regimen . . Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. . . The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization. .
书籍真实打分
故事情节：8分
人物塑造：8分
主题深度：8分
文字风格：4分
语言运用：7分
文笔流畅：7分
思想传递：3分
知识深度：9分
知识广度：4分
实用性：5分
章节划分：6分
结构布局：9分
新颖与独特：6分
情感共鸣：3分
引人入胜：9分
现实相关：6分
沉浸感：6分
事实准确性：7分
文化贡献：4分
网站评分
书籍多样性：4分
书籍信息完全性：4分
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书籍清晰度：5分
书籍格式兼容性：8分
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网友 冯***丽：卡的不行啊
网友 訾***雰：下载速度很快，我选择的是epub格式
网友 国***芳：五星好评
网友 谢***灵：推荐，啥格式都有
网友 冉***兮：如果满分一百分，我愿意给你99分，剩下一分怕你骄傲
网友 曾***玉：直接选择epub/azw3/mobi就可以了，然后导入微信读书，体验百分百！！！
网友 瞿***香：非常好就是加载有点儿慢。
网友 寿***芳：可以在线转化哦
网友 利***巧：差评。这个是收费的
网友 苍***如：什么格式都有的呀。
网友 晏***媛：够人性化！
网友 权***颜：下载地址、格式选择、下载方式都还挺多的
网友 居***南：请问，能在线转换格式吗？
网友 郗***兰：网站体验不错
网友 印***文：我很喜欢这种风格样式。